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FAQ

  • Is my order confirmed?
    You will receive an email on order confirmation. Please contact indicraftshopkol@gmail.com or +91-9836667711 if you are unsure.
  • How can I place bulk order and is there any discount for bulk purchase?
    Please contact indicraftshopkol@gmail.com or +91-9836667711 for bulk enquiry. Yes, we give discount on bulk purchase.
  • Do you support cash on delivery?
    Presently, we do not support cash on delivery. In future, we may consider for this mode of payment.
  • When will you ship my order?
    We normally ship all orders within 2 business days. You will get a mail confirmation once your order is shipped.
  • When will my order get delivered?
    Transit and delivery time may vary depending on your location and the ordered items. You can track your order by tracking ID.
  • How much do you charge for delivery?
    Shipping charge vary with delivery pincode; however we offer free shipping over and above a purchase of Rs.1000.
  • What is your return policy?
    You can return certain products, up to 7 days from the date of delivery. You have to send a request to indicraftshopkol@gmail.com. The returned product should be in its original packaging and in the same unused and unwashed condition as received.
  • Do you arrange for reverse pickups?
    Reverse pickup is applicable only for a selected set of pincodes. If your pincode doesn't have reverse pickup facility, you will have to ship the item back.
  • How do I cancel an order?
    You can cancel an order, that has not yet been shipped, by sending a request to indicraftshopkol@gmail.com mentioning your order number. After order has been shipped, it cannot be cancelled and the return policy mentioned below is applicable.
  • I have received a damaged product, what should I do?
    In the event that you receive a damaged product, please initiate a return or reach out to us on indicraftshopkol@gmail.com within 24 - 28 hours of delivery and we will resolve the issue to your satisfaction. Please ensure that packaging of the recieved product is intact with you for return/replacement.
  • How do I know that the products are handmade or natural?
    We do not have relevant certification now; but we will get one soon.
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