Refund & Cancellation Policy

Indicraftshop sells genuine handcrafted products and we try to ensure that all products go through quality check by experts before it is dispatched to you.

Since the products are crafted by local artisans, each piece is unique and uniformity cannot be expected. In handcrafted product any irregularity in print, stitch or color effect cannot be considered as defect.

However, if still you insist for any return or exchange on the ground of quality issue, we will consider after you make a return request after necessary verification by our support team. Please send any request to [email protected] and we will revert within next working days.

Please note that Exchange or Refund will not be made against the following items, unless there is a quality issue:

  • Accessories
  • Saris
  • Stoles & Dupattas
  • Jewellery
  • Giftware
  • Furniture
  • Shawls

 

Reverse Pick Up Policy

We value our customers the most and hence we offer our customers a simple, hassle-free, reverse pick-up policy.

  • You can e-mail us at [email protected] within 7 days from the date of receipt.
  • Please mention your order number in the subject line to help us quickly process your returns/exchanges.
  • Please ensure that the returned merchandize is unused, unworn, unwashed, undamaged and is in a saleable condition.
  • We request you to maintain the original packaging of the items to be returned, including the tags and labels.
  • Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.
  • The items for reverse pick up will be picked up within 7 working days from the date of approval of your request.
  • After the receipt of item(s), your request for returns/exchanges would be processed.
  • In the case of returns, banks normally take 7-10 business days to process a refund once it has been initiated from our end.
  • In the case of exchanges, your new item will be dispatched to you within 7 business days after we receive the earlier shipment.

Note: – Some of the pin codes are not feasible for reverse pick up, in such cases the customer will need to send it back to us. Please note we do not offer reverse pick facility outside India.

Claiming Refunds

As the charge on your credit card / account would have already been done online at the time you made the purchase and authorized the payment, we will provide a refund into the original mode of payment.

If applicable, refunds would be made for the cost of the goods to the credit /debit card used for online shopping. However, shipping charges would not be refunded.

For COD (Cash on Delivery) Transactions:

  • Refunds can only happen via Gift Vouchers.
  • Cash Refunds are not allowed for COD orders since we cannot get deliver cash through couriers.
  • Customer can also place a request for a reverse pick up in case reverse pick up service is available through our couriers.

 

Refunds will only be done in the following cases:

  • Genuine sizing issues, only for unused garments with tags. Please review our size guides carefully before making your purchase.
  • Genuine quality issues.
  • Packages lost in transit.
  • In case a wrong item has been shipped to you.
  • In case the customer is not happy with the purchase and has returned the item/items to the address mentioned above. In such cases the filled return form should be included in the return shipment.

No refunds will be given in the following cases:

  • In case of minor design and colour variations. With handloom products there will always be some variation between products.
  • Incorrect or outdated delivery address.
  • Incorrect address format including any form of a PO Box address.
  • After 3 failed delivery attempts by the courier.
  • Package refused by recipient.
  • Products returned in a used or damaged condition.

Note: Refunds will only be made after we have received the returned shipment except if the package has been lost in transit.